Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy covers what data we gather, how we use it, and how you can request changes or deletion.

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bet 177 How We Handle Your Account Information
PRIVACY SUPPORT

Contact Us About Your Data

If you have questions about how we handle your information, want to request a copy of your data, or need to update account details, reach us through these channels. We handle privacy requests separately from general support queries to make sure your data questions get routed to the right team.

Live Chat Open the chat widget in your account dashboard and select the privacy request topic. Our team will ask for verification details to confirm your identity before discussing account data. Most data requests are handled within a few business days.
Email Support Send your privacy request to our support email address listed in the account contact section. Include your registered mobile number and a brief description of what you need. We respond to privacy emails within a reasonable timeframe depending on request complexity.
Account Settings Log into your account and navigate to the privacy section under settings. You can download a copy of your transaction history, update communication preferences, and request account closure directly from this panel without contacting support.
DATA SECURITY

How We Protect Your Information

We handle account data with security measures designed to protect against unauthorized access and keep your wallet details safe. From the moment you register to the time you request account closure, we apply consistent protocols for data storage, transmission and internal access controls.

Encrypted Connections

All data sent between your device and our servers travels over encrypted HTTPS connections. When you enter your bKash, Nagad or Rocket account details during deposit, that information is encrypted before transmission so it cannot be intercepted by third parties.

Payment Processor Integration

We do not store your full mobile wallet PIN or password. When you initiate a deposit, you complete authentication directly with bKash, Nagad or Rocket through their secure interface. We receive only a transaction confirmation code, not your wallet credentials.

Internal Access Controls

Our staff can view account information only when necessary to verify withdrawals, resolve support tickets, or investigate security issues. Access logs are maintained so we can audit who viewed your data and when. Personal information is not shared across departments without a valid reason.

Data Retention Limits

We keep your account records active while you use the platform and for a defined period afterward to handle disputes or withdrawal requests. Once that retention window closes, we delete or anonymize personal details unless local law in eligible regions requires longer storage.

Common Privacy Questions

We collect your mobile number, email address, date of birth, and preferred currency during registration. When you deposit via bKash, Nagad or Rocket, we log the transaction amount and payment method to reconcile your account balance.

Yes. Log into your account, go to settings, and select the data export option. You will receive a file containing your registration details, transaction history, and support chat logs within a few business days depending on data volume.

We retain closed account data for a reasonable period to resolve pending withdrawals, investigate fraud claims, and meet obligations under local law in eligible regions. After that window, we delete or anonymize your personal details so they cannot be traced back to you.

We share transaction details with bKash, Nagad and Rocket payment processors to complete deposits and withdrawals. We do not sell your personal information to advertisers or data brokers. Support ticket data may be shared with service partners under confidentiality agreements.

Contact support and request account closure. We will delete personal details after resolving any pending transactions or disputes. Some records may be retained in anonymized form or where required by local law in eligible regions to maintain financial audit trails.

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to track page performance. You can disable cookies in your browser settings, but login and language features may not work correctly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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